Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1-3 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
UK Delivery
We currently ship throughout the United Kingdom.
Estimated delivery times:
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Standard Delivery: 2-5 working days
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Express Delivery (where available): 1-2 working days
Delivery times are estimates and may vary during busy periods.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
From time to time, we may offer free shipping promotions which will be clearly advertised on our website.
International Shipping
We currently ship to selected international destinations.
International customers are responsible for any customs duties, taxes, import fees or other charges that may apply in their country.
Delivery times for international orders will vary depending on destination and customs processing.
Delivery Delays
While we aim to deliver all orders within the estimated timeframes, delays can occasionally occur due to circumstances beyond our control, including courier delays, weather conditions, customs processing or peak seasonal demand.
Urban-Velo cannot be held responsible for delays once an order has been dispatched.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are entered correctly at checkout.
If an incorrect address is provided and an order is returned to us, additional shipping charges may apply before the order can be re-dispatched.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the courier to investigate and resolve the issue.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Urban-Velo
Email: hello@urban-velo.co.uk
Website: www.urban-velo.co.uk
We aim to respond to all enquiries within 2 working days.